How to make a complaint or appeal

The Open University aims to provide you with a high quality study experience. Unfortunately, things sometimes go wrong. It's important that you contact us as soon as possible, and within 28 days of encountering the problem. Most issues can be resolved straight away.

We have a 3 stage process for dealing with complaints and appeals.

1. Submit complaint

   Your complaint or appeal is addressed by the relevant department in the University.

2. Escalate

   If you're not satisfied with the outcome, you can escalate your complaint or appeal to the appropriate senior authority via our specialist team of complaints advisers.

3. Request a review

   Where there's still no resolution, you'll be able to request a review.

You'll find full details in our Complaints and appeals procedure. We want to ensure your complaint or appeal is dealt with as quickly as possible. If you're a student log in to the student complaints process.

If you're a student

• Log in to student complaints

The University subscribes to the independent scheme for the review of student complaints. Once you have exhausted the University’s internal procedures, if you are dissatisfied with the outcome you may be able to apply for a review of your appeal to the Office of the Independent Adjudicator for Higher Education (OIA) providing that the complaint that you take to the OIA is eligible under its Rules.