Student Policies and Regulations

Complaints and Appeals Procedure

The Student Complaints and Appeals Procedures enable you to bring matters of concern to the attention of the University.

These matters of concern could be about your learning experience or decisions relating to your access to learning or your learning experience. The procedures provide mechanisms through which those concerns may be resolved.

The procedure for any student who wishes to raise a complaint or concern about any aspect of OUSA’s operation or services is available in the OUSA Complaints & Disciplinary Policy.

If you are unable to resolve your complaint or appeal with the University informally and need help with escalating the matter at the formal stages of proceedings, please contact the Open University Students Association Advice Team. The Individual Representation team are there to offer support, advice and guidance with regards to your complaint or appeal at Stage 2 and Stage 3 of the University’s procedures.

Under Section 22 (m) and (n) of the Education Act 1994, the Open University Council is required to appoint an independent person to investigate and report on complaints against the Open University . The procedure for raising a complaint about The Open University Student Association can be found in section 5 of the Student Complaint and Appeals Procedure.

Note: Students can obtain this procedure in alternative formats, discuss reasonable adjustments and additional support you may need due to a disability by contacting the Student Casework Office.