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Help with signing in to OU systems

General signing in to OU systems

To sign in to most OU systems you’ll need a username and password. Your username could be your OUCU (OU Computer Username) or your PI (Personal Identifier) if you're a registered student. If you've created a free online account but haven't registered on a qualification yet, you can sign in with the email address you used to create the account.

OUCU

Your OUCU is your OU Computer Username. It’s usually a combination of letters followed by numbers and is all in lowercase, e.g. zx1234. You can find out what your OUCU is in your Profile page in StudentHome.

Personal Identifier

Your personal identifier (PI) is 8 characters long and you'll usually find it at the top of emails we send you e.g. K1234567.

Signing in with your email address

You can only sign in to OU systems using your email address if you haven't registered on a qualification yet. If you created a free online account with us, use the email address that you used to create the account.

Once you become a registered student you won't be able to use your email address to sign in - the system will only recognise your OUCU or PI as your username.

Your password

This must be between 8 and 12 characters long, include letters, at least one number and at least one capital letter. It can also include any of these special characters: !, $, %, ^, &, *, [, ], @, #, ?, +, -, _

Make sure your password is strong and don't share it with anyone else. You'll find lots of helpful information about password and personal security on the Get Safe Online website.

If you’ve forgotten your password you can reset it via Reset your OU password. For data protection reasons, the Student Computing and Distribution Helpdesk can't see your password so you'll need to reset it online.

If there's a problem preventing you from signing in to an OU system or you can't reset your password, contact the Computing Helpdesk for further assistance.

If you're experiencing issues where you're repeatedly being redirected to the login screen, you may need to clear your cookies and temporarily cached files in your web browser. You can find out how to do this in Cookies on the OU website.

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Your OU email address

You don’t need to have an academic email address to study with us as we’ll always send emails to your preferred email address that we hold on record for you.

Your OU email address, ending ‘ou.ac.uk’ is useful for getting student discounts. If you're a new or continuing student currently registered on a module, your OU email address already exist in the format oucu@ou.ac.uk with oucu being your OU Computer Username e.g. zx1234. You can access your emails by singing in to Office 365.

Microsoft Office 365

As a registered student, you have free access to Microsoft Office 365 for the duration of your studies and for two years after you've finished. Your OU email has been set up in the format oucu@ou.ac.uk with oucu being your OU Computer Username e.g. zx1234. You'll need to use this email address as your username to sign in to Office 365. Take care to enter the email address correctly ending with ou.ac.uk - not open.ac.uk or my.open.ac.uk which is a common mistake.

It's important to note that if you already have an Office 365 account through work or a personal subscription and you're currently signed in, you'll need to sign out before signing in again to access your OU account.

For full details of what's included in the Office 365 package and help with signing in, see Microsoft Office 365.

Google Apps for Education

Google Apps for Education has been decommissioned and OU email addresses in the format oucu@my.open.ac.uk are no longer accessible. We've produced some FAQs to help answer some of the questions you may have which can be viewed at replacing Google Apps with Microsoft Office 365.

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Problems submitting assignments

If you’re unable to sign in to StudentHome and submit your TMA in the usual way, you can submit it by email.

  • You need to attach your TMA document file(s) to an email and send it to etma@open.ac.uk.
  • In the subject field you must put your Personal Identifier, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g. P1234567/B999/01.
  • You need to wait for confirmation it’s been received - if you haven’t received this within 12 hours you will need to submit it again.

You should only send your TMA by email if you're unable to submit it using the electronic TMA system in StudentHome. Once you’ve sent your TMA, you need to resolve your access problems by contacting the Computing Helpdesk.

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Signing in to OpportunityHub

OpportunityHub is a job vacancy service available to current OU students and recent graduates. Login is with your OU email address (your OU Microsoft Office 365 account).

On the OpportunityHub login page choose "Current student and staff". Enter your OU email address e.g. zx1234@ou.ac.uk. It's important to get the email address correct, the latter part is ou.ac.uk, not open.ac.uk or my.open.ac.uk which is a common user error. Enter your usual OU password when prompted.

For more information about the Office 365 package see Microsoft Office 365.

If you've recently graduated, choose "New User" on the OpportunityHub login screen. Select “Graduate” to complete the registration form and choose a user name and password. Once you've submitted the form we'll need to approve your registration which could take up to 72 hours. We'll email you once your registration has been approved. When you return to OpportunityHub to login, you can then choose the "Graduate" option and the user name and password you created. You don't need an Office365 account as a graduate.

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The Computing Helpdesk

The Computing Helpdesk assists students and Associate Lecturers with technical queries relating to the OU’s computing resources. We can't help with general IT questions about using packages like Microsoft Word or other components like anti-virus software.

Email: ou-scdhd@open.ac.uk
Phone: +44 (0) 1908 653972
(Mon to Fri 09:00-21:30, Sat and Sun 09:00-17:00. Open bank holidays 10:00-16:00. Closed on Christmas Day, New Year's Day and Easter Sunday.)

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