Student Policies and Regulations

Complaints about The Open University as a Credit Broker

If you believe you have been misadvised or misled during the introduction to OUSBA then you should make a formal complaint using this procedure.

OUSBA is a wholly owned subsidiary of The Open University and therefore the University is licensed with the Financial Conduct Authority (FCA) as a Credit Broker. This means we can introduce you to OUSBA. We must, however, do so responsibly and in accordance with the FCA regulations.