If you believe you have been misadvised or misled during the introduction to OUSBA then you should make a formal complaint using this procedure.
OUSBA is a wholly owned subsidiary of The Open University and therefore the University is licensed with the Financial Conduct Authority (FCA) as a Credit Broker. This means we can introduce you to OUSBA. We must, however, do so responsibly and in accordance with the FCA regulations.
For more information about changes to policy, terms and conditions, and curriculum visit the change log.