1. Gender identity definition – included in summary of policy
2. In ‘Storage of correspondence’ 5.1, point no.2 has been clarified that if students contact via their helpcentre on studenthome then the correspondence will be stored on CRM system.
3. In 5.1 4 – information relating to apprentices has been stated.
1. Reformatting included in line with all OU policy.
2. Clarity of wording under Scope
