Complaints and Appeals Procedure (April 2018 update)
Warning: the content within this page reflects the information available to students in the 2017/18 academic year. As such, this information may no longer be factually accurate.
In April 2018 some changes were made to the Complaints and Appeals Procedure. These changes will affect all Open University students
The changes made
- Inclusion of reference to submission of complaints and appeals in the medium of Welsh for those living in Wales.
- Revision to the confidentiality information in accordance with the General Data Protection Regulations.
- Added information regarding the Data Retention schedule.
- Inclusion of additional paragraph to all sections referring to apprenticeships and amended contact details therein.
Please talk to your Student Support Team if you need any further information. You can find out how to contact them on Contact the OU.
