Warning: the content within this page reflects the information available to students in the 2016/17 academic year. As such, this information may no longer be factually accurate.
The Student Complaints and Appeals Procedure about the Open University as a Credit Broker policy wording has been updated as requested by OUSBA to reflect their new policy wording following recommendations in their external audit. These changes will affect all Open University students.
This policy has been simplified to a one step process and states that students will receive an acknowledgement within 5 days and final response within 8 weeks.
Please talk to your Student Support Team if you need any further information. You can find out how to contact them onContact the OU.
